FAQ – sébastien

Frequently asked questions

Do I need an account to place an order?

An account is not required. You may complete your purchase as a guest.
Creating an account allows you to track orders, manage returns, and enjoy a more seamless experience with sébastien.

Can I change or cancel my order?

Should you need to amend or cancel your order, kindly contact us immediately at care@sebastienhomme.com.
Once an order has been processed or dispatched from our Singapore atelier, it can no longer be modified.

I did not receive an order confirmation.

Please check your spam or junk folder.
If you are unable to locate your confirmation email, contact us at care@sebastienhomme.com and we will assist you promptly.

Our garments are designed with precision and structure.

We recommend reviewing the Size Guide before placing your order. If you require guidance, our team will be pleased to assist prior to opening
your item.

Due to the intimate nature of our products, underwear can only be returned if the original packaging remains completely unopened and sealed.

What payment methods do you accept?

We accept:
•Visa
•Mastercard
•American Express
•PayNow (Singapore)

Available methods will be displayed
at checkout.

In which currency will I be
charged?

All orders are processed in SGD
(Singapore Dollars).

For international customers, your
payment provider may apply currency conversion where applicable.

Is it safe to use my card online?

Your security is paramount.

Sebastien Homme does not store or
retain payment information. All transactions are encrypted and securely
processed through certified payment partners.

When will I be charged?

Payment is captured immediately
upon order confirmation.

Why was my payment declined?

If your payment was unsuccessful,
we recommend contacting your bank or card provider.

Should the issue persist, please
contact care@sebastienhomme.com
for assistance

Where do you ship from?

All orders are dispatched from Singapore.

Where do you deliver?

We offer domestic and international shipping.
Shipping options and estimated delivery timelines are displayed at checkout.

Singapore

•Processing: 1–2 business days
•Delivery: 1–3 business days

International

•Processing: 1–3 business days
•Delivery: 3–14 business days
(subject to destination and customs clearance)

Delivery timeframes begin once your
order departs our warehouse.

Duties and taxes

International shipments may be
subject to import duties or taxes determined by local authorities.

These charges, where applicable,
are the responsibility of the recipient.

Is my shipment insured?

All parcels are insured while in
transit until marked delivered.

If you elect to waive signature
confirmation (where applicable), responsibility transfers once delivery is
completed.

What is your return policy?

At this time, we are unable to
process any returns. Please contact care@sebastienhomme.com
for enquiry.

I received a faulty or incorrect item.

We sincerely apologise.

Please contact care@sebastienhomme.com within 48 hours of delivery, including your order number and photographs. We will resolve the matter promptly and discreetly.

care@sebastienhomme.com